Privacy Policy
Rise Supports and Growth Pty Ltd ("Rise Supports and Growth", "we", "our", or "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store and disclose personal information through our website and in the course of providing disability support services.
By using our website or providing us with your information, you consent to the practices described in this Privacy Policy.
Who We Are
Rise Supports and Growth Pty Ltd
Queensland, Australia
Email: hello@risesupportsandgrowth.com
Website: www.risesupportsandgrowth.com
What Information We Collect
We may collect personal information including:
Full name
Phone number
Email address
Postal address
Emergency contact information
NDIS participant information
Information relating to support needs and goals
Information submitted through website contact forms
Information provided through email, phone calls or social media enquiries
Any other information voluntarily provided to us
We may also collect non-identifiable website usage information such as:
IP address
Browser type
Device information
Website pages visited
Date and time of visits
How We Collect Information
We may collect information when you:
Submit an enquiry through our website
Contact us by phone or email
Engage with us through social media
Request information about our services
Enter into a service agreement with us
Participate in surveys, feedback requests or reviews
Provide information as part of support planning and service delivery
Why We Collect Information
We collect personal information to:
Respond to enquiries
Provide disability support services
Develop support plans and service agreements
Communicate with participants, families and representatives
Improve our services
Meet legal and regulatory obligations
Manage risks and ensure participant safety
Comply with NDIS requirements and other applicable laws
Use and Disclosure of Information
We will only use or disclose personal information where reasonably necessary for service delivery or where required by law.
Information may be disclosed to:
The participant or their authorised representative
Support coordinators
Plan managers
Health professionals and allied health providers
Government agencies and regulators
Auditors or accreditation bodies where required
Emergency services where necessary to protect health or safety
We will not sell, rent or trade personal information to third parties.
Website Forms and Enquiries
When you submit information through our website contact forms, we use that information solely to respond to your enquiry or discuss potential services.
Submitting an enquiry does not create a service agreement or client relationship.
Social Media
Rise Supports and Growth Pty Ltd maintains social media accounts including Facebook and Instagram.
Information you share through social media platforms may also be subject to the privacy policies of those platforms.
We encourage users to avoid sharing sensitive personal information through public social media channels.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and monitor website performance.
Cookies may collect information such as:
Pages visited
Time spent on the website
Browser preferences
Device information
You may disable cookies through your browser settings, however some website functions may be affected.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Measures may include:
Password-protected systems
Secure electronic storage
Restricted access to participant information
Secure disposal of records when no longer required
While we take reasonable precautions, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Access and Correction
You may request access to personal information we hold about you.
You may also request correction of information that is inaccurate, incomplete or out of date.
Requests should be made in writing to:
calebmathias@risesupportsandgrowth.com
We will respond within a reasonable timeframe.
Retention of Information
We retain information only for as long as required to provide services, comply with legal obligations, meet NDIS requirements, resolve disputes and enforce agreements.
When information is no longer required, it will be securely destroyed or de-identified where appropriate.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of external websites.
Users should review the privacy policies of any external sites they visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this website and become effective immediately upon publication.
Contact Us
If you have questions, concerns or complaints regarding privacy or personal information, please contact:
Rise Supports and Growth Pty Ltd
Email: hello@risesupportsandgrowth.com
Queensland, Australia